FAQ / Frequently Asked Questions
We want your experience with RARE RAVERS to be smooth sailing! That’s why we’ve put together this FAQ to answer common questions about our rave gear, orders, and more. If your question isn’t listed here, don’t hesitate to contact us.
What is RARE RAVERS and what kind of products do you sell?
RARE RAVERS is a fashion brand that focuses on fashion for 'ravers' in the (hard)techno/festival scene. We offer a collection of unique fashion accessories such as: sunglasses, harnesses, chokers, jewelry, gloves and more. With our accessories you can transform a basic outfit into a stylish and striking look, making your party experience even more intense.
How can I contact your customer service?
Our customer service can be reached via service@rareravers.com or every day via +31648427503 between 9:00 and 20:00.
How can I choose the right size?
Use our size chart to find the right size. If you are unsure, feel free to contact us for sizing advice.
Are the product photos like the items in real life?
Yes, we have put a lot of effort into making our products as realistic as possible. In addition, on the product page of a specific product you will also find a 'wearing photo'. This will give you an idea of how the product can look on you!
What are the shipping costs and delivery times?
Netherlands: ordered before 22:00? Then you will receive your order the next business day. In addition, if you order on Friday, it will also be delivered on Saturday. Shipping costs are free for orders above €50. Below this amount you pay €4.95
Belgium
- Delivery time: Next business day at home (order before 22:00)
- Shipping costs: €7.45 – Free on orders over €75
Germany
- Delivery time: Within 1-2 working days at home
- Shipping costs: €7.45 – Free on orders over €75
Rest of Europe
- Delivery time: 2-5 working days at home
- Shipping costs: See checkout – Free on orders over €100
Who will deliver my order?
Our orders are shipped via Post NL or DHL
Can I change or cancel my order?
Unfortunately, we are unable to make changes to an order once it has been placed. If you wish to cancel your order, please contact our customer service team at service@rareravers.com within 2 hours.
What payment methods does RARE RAVERS accept?
At RARE RAVERS you can choose from a wide range of payment methods, so you can always pay in the way that suits you best.
Local payment methods
- iDEAL (for the Netherlands)
- Klarna (pay later, available in selected countries)
Maps
- Visa
- MasterCard
- Maestro
Digital wallets
- Apple Pay
- Google Pay
- Shop Pay
Can I track my order?
Yes, we offer tracking for domestic and international shipments. You will receive a tracking number once your order has been shipped.
Will I receive an order confirmation?
Yes, you will receive a confirmation email with your order number, an overview of the order and the delivery address. Can't find it? Check your spam box first. If you can't find an email from us here either, please contact our customer service as soon as possible and keep your order number at hand. It is possible that an incorrect email address was entered.
I entered an incorrect address, can this be changed?
Unfortunately, we can no longer change address details after an order has been placed. Please contact our customer service as soon as possible via **service@rareravers.com ** to look at possible solutions.
I have not received my order, what should I do?
Check your mailbox and Track & Trace code to see if your order has been delayed by the courier (also check your spam box). Does this not provide clarity? Contact us via service@rareravers.com
Returns:
How can I return a product?
We accept returns within 14 days of receiving your order. The product must be unworn and returned in its original packaging.
Send an email to service@rareravers.com to register your return. Don't forget to mention your order number and the items you want to return. You will receive a return form from us by email.
Can I exchange a product for a different size?
To ensure that your desired size is not sold out, we recommend ordering the product directly from the website instead of waiting for your return to be processed. This way, you are assured of your size and you prevent the product from being temporarily unavailable. Then you return the product to us with the wrong size.
Are returns free?
No, the costs for returning an order will not be reimbursed by RARE RAVERS . The shipping costs for a return shipment are at your own expense, unless the product is defective or incorrectly delivered.
What should I do if a product is delivered defective or damaged?
If you have received a defective or incorrectly delivered product, please contact us within 2 days of delivery at service@rareravers.com . Please include a photo of the defect or damage so we can quickly assess the problem. We will provide a solution, such as a replacement product or refund, at no additional cost to you.
How long does a refund take?
Once we have received the returned products in good condition, we will refund the payment to the original payment method within 14 days. It may take up to 3 days for the refund to appear on your bank account. Please keep the proof of postage of your return until you have received confirmation of receipt.